Accessibility Plan

Category Deliverables Status Year
Completed In Progress Ongoing
General – Written accessibility policies X
– Statement of commitment X
– Multi-year accessibility plan posted on website X 2021
– Implement training for new and existing employees on the AODA Integrated Accessibility Standards Regulation and Human Rights Code as it pertains to people with disabilities X
Customer Service – Implement all applicable requirements under the Customer Service Standards X
Information and Communication – Make feedback processes accessible to people with disabilities X
– Notify the public of our accessible feedback policy, upon request X
– Process in place to provide accessible formats and communication supports to people with disabilities (timely and at no extra cost) X
– Compliant with all other applicable requirements in effect under the Information and Communications Standards X 2021
Employment – Individualized workplace emergency response information available upon request to employees with disabilities X
– Individualized accommodation plans available upon request for employees with disabilities X
Design of Public Spaces – Ensure that newly constructed elements in all public spaces meet the Design of Public Spaces Standards X

2023 Accessibility Compliance Report

Your feedback is important to us

We welcome and value our patients’ questions, concerns and suggestions for improvements, and invite patients to take advantage of the many ways that you can provide feedback.

Programs and Workshops

We are committed to ensuring that our patients have access to timely, high-quality primary care medical services in our community.


Our team is always looking for qualified people to join us in our mission to provide the highest quality patient experience..