We’d love to hear from you!
The North Durham Family Health Team is committed to excellence.
In our efforts to improve clinical services and programs, one of our goals is to expand communication with our clients through a variety of means, such as our website and electronic waiting room screens.
We welcome and value your suggestions for improvements, questions, comments and concerns and invite you to take advantage of the many ways that you can provide feedback.
Complete a confidential survey about your experience with the North Durham Family Health Team. Survey boxes can be found in the waiting room in Suite 108 and Suite 203.
Complete a confidential online survey about your experience with the North Durham Family Health Team.
Contact Kara Wright, Executive Director, North Durham Family Health Team. Kara’s contact information is kara.wright@northdurhamfht.ca or call (905) 985-2895 EXT 6070.
If you have made a formal complaint, Kara Wright or her delegate will:
Acknowledge and discuss your written complaint with you ideally within seven business days
Explain the complaint resolution process to you
Inform you of the progress of your complaint
Attempt to facilitate a fair, speedy, and efficient resolution of your complaint
When we investigate a complaint, we aim to:
Find out all the details about the complaint
Facilitate an opportunity to discuss your complaint with those involved, if appropriate
Make all efforts to find a satisfactory resolution
Identify what can be done to prevent the problem in the future
